ORDERING

PROCESS

Are you interested in learning how to order tombstones, awards, acrylic castings, or corporate gifts? Please read the steps below to find out that the process is much simpler than it may seem! We are delighted to be of service and will do our very best to guide you through the ordering process.

Request a proposal

Requesting a fee proposal with SAU is a breeze! You have several options to get in touch with us. You can simply fill in the "Request a Quote" form on our website, call us at +31 20 665 44 04, chat with us online, or email us at . Our sales managers will promptly confirm receipt of your request for proposal and may ask for additional information, if required.

To ensure that we can provide you with the most accurate quote possible, please provide as much information as you can at this stage. It would be helpful if you could indicate the expected order quantity, send us a draft of the deal text, any design ideas you may have, and relevant websites that we can visit for inspiration. Also, please let us know your budget to ensure that we deliver designs that align with your project requirements.

Additionally, if you could share the date of your dinner or event, it would be beneficial. Our team can produce plain vanilla financial tombstones within a few working days from approval of the design and quote. For more complex designs, we usually produce a sample for final approval before producing the full order. The average lead time for sample productions is 12 working days, followed by 15 working days for a full order.

Once we receive all the necessary information, it's our turn to work our magic!

Initial Creative Designs

At our company, we have a dedicated team of in-house designers who are experts at designing from scratch or transforming your concept into a 3D rendered visual. As soon as the initial design set is complete, one of our sales managers will send them to you via email along with a fair price per unit estimate. To ensure that the initial designs are feasible and meet your budget requirements, our in-house production team pre-checks them. This streamlined process saves time and ensures efficiency.

Feedback & Refinement Stage

After sending you the initial design set for review with your team or client, we eagerly await your feedback. We are committed to accommodating any changes you may request and can provide additional design options or make amendments to the initial designs as needed. Once you have selected a preferred design, we will work with you to make any final refinements and update the initial quote accordingly. We appreciate the opportunity to collaborate with you on this project and look forward to delivering a design that meets your needs and exceeds your expectations.

Approval stage – Final step before production of sample or full order

Once you are satisfied with the design and ready to place an order, our design team will create a technical design that includes all necessary measurements for your final approval. This will be sent to you via email, along with a corresponding sales order that details the total cost of production for the full order, whether or not a sample is requested first. If you would like us to split the shipment or invoice, please provide us with relevant information at this time. To ensure a smooth process, we kindly request that each party involved completes the Order & Invoicing form.

We’re ready for take-off!

After receipt of your completed paperwork, we will begin production of your sample or balance. Our in-house production capabilities allow us to provide you with real-time updates on the progress and results of your order. You can trust that we'll work tirelessly to ensure the highest quality product and timely delivery.

Carbon Neutral Shipment

Once your products have undergone final inspection and quality control, our team takes special care in packing them up and preparing them for shipment to the destination of your choice, anywhere in the world. At SAU, we're committed to offering you the lowest possible shipment costs. For our clients within the EU, we can deliver most orders the very next day. Shipment to the USA typically takes 2 business days, while Asia and Latin America take around 3 business days. We're proud to provide you with fast and reliable shipping services, and we're confident you'll be pleased with the results.

Invoicing

After the deal toys have been delivered, we will create and send you an official invoice. Payment can be made conveniently by electronic bank transfer or online through the payment link provided in the email that accompanies the invoice. Please ensure that the email address provided on your completed Order & Invoicing form is correct, so that you receive the invoice without delay. We also accept credit card payments, although a 3% transaction fee will be added to your total invoice amount. Thank you for choosing SAU as your partner, and we look forward to serving you again in the future.